1. Shipping Policy
Last updated: 9 October 2026
Ashcroft Mode is an online fashion store operated by a business based in Europe.
At Ashcroft Mode, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through ashcroftmode.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the shipping details and prepare your items for dispatch.
Business days are Monday to Friday, excluding public holidays.
Shipping time
Once your order has been dispatched, delivery typically takes 10 to 14 calendar days, depending on your location and the shipping carrier.
Some orders may arrive sooner.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays or other circumstances outside our control.
Direct supplier shipping
Ashcroft Mode is an online fashion store operated by a business based in Europe.
In many cases, Ashcroft Mode ships products directly from our trusted suppliers.
We do this to make the shipping process more efficient for customers. Instead of sending items to us first and then forwarding them to the customer, the item may be shipped directly from the supplier to the customer.
This means that some parcels may be shipped directly from overseas, including from China.
We use this model to help reduce unnecessary handling time and to get your order moving as quickly as possible.
Shipping carriers
We offer free shipping across Australia.
We work with trusted international and local shipping partners to deliver your order. The carrier used may vary depending on the destination, product and available delivery network.
For orders delivered within Australia, the final delivery may be handled by Australia Post or another local delivery provider. In some cases, an international shipping partner will transport the parcel before it is transferred to a local carrier for final delivery.
Once your order has been dispatched, you will receive tracking information so you can follow the progress of your shipment. The carrier shown in your tracking information may vary throughout the delivery process.
Shipping costs
Shipping is free for orders delivered within Australia, unless stated otherwise at checkout.
Incorrect shipping details
Please make sure your shipping details are correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
info@ashcroftmode.com
We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
info@ashcroftmode.com
Please include your name, order number and the email address used to place the order.
We will review your order and help you with the next steps.
Lost or missing parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local post office or the delivery carrier.
If you still cannot locate your parcel, contact us at:
info@ashcroftmode.com
We will review the situation and help where possible.
Questions
For any shipping questions, please contact us at:
info@ashcroftmode.com